Privacy Policy
Effective Date: May 20, 2026

Family Pillars Homecare ("we," "us," or "our") operates the website and provides homecare services. We are committed to protecting the privacy of our clients, caregivers, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or utilize our services, including our SMS text messaging program.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or utilize our text messaging services.

1. Information We Collect
We may collect personal information from you in a variety of ways, including when you visit our site, fill out a form, or communicate with us via phone or SMS. This information may include:

Identity Data: Name, date of birth, and relationship to the client.

Contact Data: Billing address, delivery address, email address, and telephone/mobile phone numbers.

Health & Care Data: Information regarding homecare needs, schedules, and medical history necessary to provide our services.

2. How We Use Your Information
We use the information we collect to:

Provide, operate, and maintain our homecare services.

Improve, personalize, and expand our services.

Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to our services.

Send you text messages (SMS) regarding scheduling, care updates, or service inquiries, provided you have opted in to receive them.

3. SMS and Mobile Information (10DLC Compliance)
We value your privacy and the confidentiality of your mobile information.

Important Carrier Requirement: > No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opt-In and Opt-Out Information
Opt-In: By providing your mobile phone number and explicitly opting in (via our web forms, enrollment paperwork, or verbal consent), you agree to receive text messages from Family Pillars Homecare at (877) 777-0206. Message and data rates may apply. Message frequency varies.

Opt-Out: You can text STOP at any time to any text message you receive from us to stop receiving SMS messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.

Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at (877) 777-0206.

4. Disclosure of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission (excluding SMS opt-in data, which is never shared).

5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:

Family Pillars Homecare Phone: (877) 777-0206